If your FTP program is not connecting properly, here are some possible reasons:

  • Make sure you're using SFTP (Secure FTP), and not the old and unsecure FTP.
  • Make sure you use port 1022, many SFTP programs use port 22 as default.
  • Make sure your username and password are the same as your host emails
  • username and password (unless you have changed your password).
  • You firewall could be blocking the connection
  • Make sure you have the server(host) from your host email for host name(+ sftp:// extension first).
  • Some FTP programs require a path in order to connect. Your path would be in the host mail.
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